Customers should request a trial or contact support before purchasing if they are unsure about device compatibility or package availability.
Digital Service Activation
Because services are digital and may be activated quickly after confirmation, refund eligibility should be reviewed case by case based on activation status and support records.
Support First
If a customer has setup or device issues, support should be contacted first so the correct configuration can be checked.
Payment Issues
For duplicate payments, failed transactions or incorrect order details, customers should contact support with payment reference and account email.